Support

Help from a person

Write to the address below. A person reads every message and answers within one working day.

What to include

The email address on your Ritla account, if it is not the one you are writing from.
What you bought: Ritla UI, Ritla for Figma or the Team bundle, and the tier. For a scan plan, the workspace.
What you did, what you expected, and what happened instead.
For an install problem: the command you ran, its full output, the version npx ritla --version prints, and your framework.
For a scan: the link to the report.

Never send your whole license key. The last characters, as your dashboard shows them, are enough.

Ask within 14 days of the purchase and we refund it in full. One email is enough. Refund Policy

If the site or the scanner seems down, the status page says whether we know. Status