Refund Policy

What this policy covers

This policy covers the Ritla scanner plans bought on ritla.app and paid through Polar, our merchant of record.

Project work, such as an LTR to RTL conversion, certification or a retainer, is not covered here. It is refunded under the terms of its own statement of work.

The promise

If your first full report surfaces nothing you think is worth fixing, email hello@ritla.app within 14 days of your first charge and we refund that charge in full. No form, no argument, and no questions about what you tried.

The promise applies to your first charge, because that is the one you pay before you have seen a report. To avoid a renewal charge, cancel before the renewal date. If something has gone wrong with any other charge, such as a charge after you cancelled or a duplicate, write to us and a person will put it right.

Components and themes

Ritla UI, Ritla for Figma and the Team bundle are one-time purchases. If you ask within 14 days of the purchase, we refund it in full, and the refund ends the license: the license key stops working and the Figma file is no longer available to download.

منتجات Ritla UI وريتلا لـ Figma وحزمة الفريق تُشترى بدفعة واحدة. إن طلبت الاسترداد خلال 14 يومًا من الشراء، نعيد إليك المبلغ كاملًا، وينهي الاسترداد الترخيص: يتوقف مفتاح الترخيص، ولا يعود ملف Figma متاحًا للتنزيل.

How to ask

Send one email to hello@ritla.app from the address on your account, or tell us which account and which charge. That is all we need. A person acknowledges the request within one working day.

The refund is issued through Polar to the original payment method. When it arrives depends on your bank or card issuer, and is usually within 5 to 10 working days.

What happens to your workspace

When a charge is refunded, the plan it paid for ends and the workspace moves to the free plan's limits. Nothing is deleted: your projects, reports and findings stay readable in the dashboard. Screenshot evidence then follows the free plan's retention, as set out in the Privacy Notice.

Cancelling

You can cancel at any time from Manage billing on your workspace's plan page. Cancelling stops the next renewal; your plan stays active until the end of the period already paid for, and then moves to the free plan's limits.

Cancelling is not the same as asking for a refund. If you want your money back as well, email us within the window above.

Chargebacks

Please email us before disputing a charge with your card issuer. This promise exists so that nobody needs to. A refund through us is quicker for you than a dispute, and a charge that is disputed while a refund is already on its way can end up returned twice and then reversed.

Your statutory rights

This policy adds to any right you have under the consumer law that applies to you. It does not take any away.

Changes to this policy

We may update this policy. A change is announced by email at least 30 days before it takes effect, the date at the top of this page shows the version in force, and a change never applies to a charge made before it.